faq
Usually, in Colombia, coffee farmers sell their parchment coffee to a company or cooperative that processes it in their installations. In many cases, AgroDirect pays directly to farmers when they control the mill and have export certifications and logistics integrated into their farm. In other instances, AgroDirect pays the coffee to an ally exporter company in charge of exporting and buying the coffee from farmers and transparent and traceable mill companies. To ensure traceability on the supply chain, you can see how much mills paid farmers per kg. for that specific coffee lot.
Farm Gate Price (FGP) is the price producers sell green coffee directly on their farms. In many cases, mainly in ocean freight shipments, the exporting logistics of different coffee lots is more efficient through one leading exporter capable of transporting and palletizing all coffee lots in one container. In this instance, AgroDirect pays our ally exporter, and this exporter pays FGP to farmers. That FGP is the price previously accorded by farmers and roasters through our platform. Thus, in AgroDirect, we generate partnerships to consolidate the more efficient and transparent logistics depending on our clients' needs and changes in the coffee market.
The AgroDirect fee is a fee we charge for coordinating logistics from exporting to importing, providing quality control analysis on each coffee, managing coffees at origin, and, in general, staying as a sustainable logistics company inside the coffee supply chain. This fee may change from one coffee to another due to its own logistics requirements. Moreover, the larger the order of coffee, the lower the AgroDirect fee per kg. Remember that in your coffee invoice, you can always see the complete traceability of your coffee.
The FOB (Free On Board) price is the incoterm that AgroDirect uses to assist the trade with exporters at the origin. In FOB terms, the coffee price includes exportation and logistics until coffee is inside the vessel at the origin country. This incoterm excludes ocean freight shipping costs, insurance, import fees, and domestic shipment in the destination country. The coffee contracted is the buyer’s responsibility, assisted with AgroDirect, as soon as it gets into the vessel.
Yes, in the quote of a coffee lot, you can choose that service, and we will include it in the final quote.
Transportation service prices inside the U.S. may change depending on coffee weight and distance from our facilities to yours. Please get in touch with us to receive a quote for the transportation price of your order logisitics@agrodirectcafe.com.
First, you should create a producer profile on our platform. You can create a producer profile being a coffee farmer, cooperative, association, mill, or exporter.
The next step is to fill out our registration form, read and accept AgroDirect's terms and conditions. Once you finish the registration form, our company will review it. If your company fulfills our acceptance, transparency, and traceability policies, our company in Colombia will contact you to finish the verification process.
We will evaluate your coffee samples during the verification process, arrange a meeting with your company, and plan a visit to your company's installations. In that first meeting, we will explain how our logistics model work, offering terms and times, prices, and other questions you may have about AgroDirect.
If our lab approves samples, your profile will be verified and ready for coffee offerings. Remember that anytime you offer a coffee lot, it will only be prepared to sell as soon as sample lots are tasted in our lab, and roaster's samples in our facilities in the U.S. are prepared to be sent to your future clients.
A verified producer is a coffee farmer or coffee processing company that has successfully finished AgroDirect's registration process. To verify producers, AgroDirect has created a verifying process in which we assure that every producer, or company, knows our acceptance, transparent, and traceability policies. Furthermore, we evaluate producers' samples during this process and guide them to create a coffee offering to our roaster's partners.
Whenever a coffee lot is published, coffee samples are ready to be evaluated by roasters, or even that lot may have active contracts. Remember that before posting a lot, there is an agreement of 14 labor days to keep that offering on our platform. After those 14 days, you can choose between changing the offer amount, keeping the offer, or deleting it. If you want to change the offer during the 14 days agreement, please get in touch with us at logisitics@agrodirectcafe.com
A published lot is a lot that has completed the following requirements.
- The producer, or company, has successfully filled out the publishing lot form.
- AgroDirect received the lot’s samples and tested them in our lab.
- Lots’ samples are ready to be sent to our roaster partners in our U.S facilities.
Likely, we are still working on the publishing stages. The time between completing the coffee lots register and its publication in our platform depends on different factors. One of them is to promptly receive samples in our lab and samples to send to the U.S. We have to keep in mind transit time from Colombia to the U.S. As soon as we have all samples in our hands, we will let you know when your lot will be published.
Usually, in Colombia, coffee farmers sell their parchment coffee to a company or cooperative that processes the mill, quality analysis, and exportation in their installations. For that reason, on our platform, you will find farmers' profiles with the required facilities to mill and export their coffee and mill companies, associations, and cooperatives that represent farmers. In every case, AgroDirect follows a protocol of verification and registration in which we make sure each company fulfills the needs of traceability, transparency, and fair trade in the specialty coffee supply chain.
From the lot offers, you can get into the producer’s profile. There, you will find detailed information about the producer’s farm, history, and coffees. If you want to contact them directly, you can text them from their profile. They will receive a notification, and we will help translate the message in case they need it.
If you want to contact them directly, you can text them from their profile. They will receive a notification, and we will help translate the message in case they need it.
If you plan on buying a past coffee harvest from the same producer, you should check our weekly email with new coffee arrivals. Also, your past invoices are saved in your favorite coffees.
Once you place a coffee order, we send you an email with the buying contract and the complete info about that lot of coffee. As we received the contract signed and payment according to terms, we will send you the tracking information and a traceability record of the coffee order.
To edit an existing contract, please get in touch with us at logistics@agrodirectcafe.com
Once you have completed your order on our platform, we will email you the entire invoice, contract, and payment terms. Payment should be made during the next ten labor days after signing up the contract. An upfront payment is the only way to make every single part work on the shipping logistics and make your coffee arrive on the estimated time.
The invoices of your orders are sent directly to the email associated with your AgroDirect account. If you want to receive a copy, please get in touch with us at logistics@agrodirectcafe.com
Usually, it is one bag. However, in each offering, the producer selected a minimum order. Minimun order depends on different factors, the type of lot (microlot, nanolot, or big lot) and the exporting logistics.
Currently, AgroDirect only offers Colombian coffees from the 17 producers regions.
Due to contract terms and quality control, only producers with a verified profile can offer their coffees through our platform. However, if you know Colombian producers and want to buy their coffee through us, please encourage them to create a profile, and we will do the rest.
Yes, several producers sell certified coffee. In the coffee offering, you will find the types of certifications that coffee has.
One of the main tasks in our organization is the quality analysis of each coffee offered through our platform. We analyze every type of sample that the coffee trade requires. Our team in Colombia is in charge of verifying coffees from all producers signed up on our platform. Our main lab is located in Bogotá, Colombia, and is directed by professional Q-graders.
If you have a quality issue with your coffee, please contact your AgroDirect agent, and we will help you solve the issue as soon as possible logistics@agrodirectcafe.com
No, currently, we only offer green coffee samples of 100g.
You can request as many as you want from different coffee lots. If you require to have more than one sample from the same lot, please get in touch with us logistics@agrodirectcafe.com
100g samples are entirely free; you only have to pay the shipping costs from our facilities to your company.
As soon as we receive your order, it will be processed, and we will send you an email with the invoice and shipping payment terms. We will send them to a domestic courier during the next 12 labor hours as we receive your payment.
In the ocean and air freight shipments, AgroDirect analyzes all pre-shipment samples because this is the most efficient way to make sure coffee will be placed on the vessel at the estimated time. If you want to buy by approved pre-shipment sample, please get in touch with us. logistics@agrodirectcafe.com